Collaboration

// Custom tailored solutions

Call Center

To handle successful operations in customer service contact centers, reliability, expertise, organization, and productivity are all a necessity.

Our inbound call center services are handled by specialized agents who will report any misconduct during calls. IE2TEK secures hotlines to all clientele and industries that are required to engage with their customers 24/7.

All of your call center demands will be met with professional tailored solutions by IE2TEK’s specialists by managing large call volumes and improving customer satisfaction.

// Expert insight

Call Control

Call control assists small and medium sized businesses in gaining a better understanding of how their phone system affects their overall success.

To avoid having uninterrupted, failed connections while obtaining a busy hotline is difficult, that’s why we at IE2TEK architect a call monitoring system that maintains connections between user endpoints and modifies the parameters of every connection made to the call center. 

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Collaboration Tools

Collaboration leads to communication. At IE2TEK, we offer collaboration tools so you can have a clear set of goals with your team and increase your productivity.

Our team will stay connected and available while providing you with top-notch leading collaboration tools that will allow you to: Securely collaborate from anywhere at any time. Safely store your files. Host video and audio conferences. Stay informed with the latest updates.

// Call Solutions

IE2TEK Unified Communications Suite

Recording Solutions

Sources of issues may be identified to minimize reoccurrence, ensuring you a high level of satisfaction and increases your productivity.
With affordable prices for your small sized business, call recording solutions smoothly integrates into your communications environment.

Video Call Solutions

No matter what brand, platform, or device you are using, our unified video conferencing solutions makes it simple to connect with partners, employees and team members. Sharing content allows for the visualization of ideas and issues, as well as the informed making of decisions.

Unified
Messaging

IE2TEK allows your company to send and receive vital information securely. Avoid the costs of fax machine maintenance by sending an email to the recipient's fax machine with the subject and name. Even if your voicemails get scattered, you can now add a feature that sends it directly to your fax.

// Chat anytime anywhere

Instant Messaging

What’s better than having a substitute for emailing your co-workers back and forth all day? Our instant messaging services will grant you access to real-time chats at a high-speed level while being connected to the internet.

Collaborate with Remote Employees

No matter where, employees will be able to interact rapidly and effectively.

Boost Productivity and Efficiency

Advanced messaging options to help you simplify operations.

// Drop us a line! We are here to answer your questions 24/7

Contacts

Call Center

Call Control

Collaboration Tools